Fix timetable problems

If there's an issue with your timetable, you may be able to resolve it yourself. Check out our guide to common timetable problems.

Quicklinks

• How to request a swap
• Plan your timetable
• When to use Allocate+

Allocate+ specific

• You might not be able to log into Allocate+ if you:You can also try changing your browser (just make sure you’re logged in with your Monash account). For more troubleshooting help, contact eSolutions.If these reasons don’t apply to you and you get a different error message, take a screenshot. Then, submit an enquiry through MoVA and attach the screenshot so we can investigate further.
• If you can't allocate yourself into an activity because it's full:If you still need help you can contact us through the Timetabling Help Form.
• If you didn't enter any preferences in Allocate+, the system will make selections for you. If these timeslots don't suit you, you'll have a chance to change them when Allocate+ opens for adjustments (if places are available).Check the Allocate+ dates page for when the system is in:
• Your unit(s) may not be showing in Allocate+ because:If none of these apply to you, submit the timetabling help form.
• When Allocate+ opens in adjustment mode, don't worry if your timetable is incomplete. Although we can’t guarantee you’ll get your preferences, we’ll work with you to make sure you have a complete timetable. Log into Allocate+ every few days to check for changes.If you’re missing a lecturePre-recorded lectures don’t appear in Allocate+. So if you’re missing a lecture, check Moodle for the details near the start of semester.The activity is showing as OFF or NO GROUP AVAILABLEIf an activity appears as OFF in Allocate+, your timetable may not be ready for you to enter preferences or make changes. Check the Allocate+ dates to see when you can edit your timetable.If an activity shows as NO GROUP AVAILABLE in Allocate+, it could be because:If you're a Monash Online studentYour unit won't display activities.
• If you have a clash between two activities, click the Clash button in Allocate+ to check which of your activities are clashing. Try to adjust your timetable to resolve the clash if you can.If the only clash-free option is full, you should submit a swap request instead.If you can’t resolve the clash, your options will depend on the type of clash you have:
• If your classes are clashing with work or personal commitments, you can make changes to your timetable during the allocation adjustment period.It's first-come, first-served during the adjustment period, so if you want to make changes to your timetable or submit a swap request, do it as soon as possible.

Still having issues?

If you still need timetabling help, submit a help request using the form below. We'll respond within three University working days.

Timetable help form

General timetabling

• If you have on-campus activities, you’re expected to attend them in person.But you should only attend Monash’s Australian campuses and facilities if you have no COVID-19 symptoms and feel well.
• Arriving in Australia You should be able to see on-campus options in Allocate+.If you’ve arrived in Australia but you can’t see any on-campus activity options, contact us through the timetabling help form – we’ll review your enrolment and adjust your timetable to show on-campus classes (if they’re available for your unit).
• If you've got back-to-back classes in different buildings, you're probably worried about getting to class on time.Campus maps help you to estimate the time it takes to get from one class to another.All classes start right on the scheduled time, so aim to arrive five minutes early. Classes finish about 10 minutes before the hour, to give you time to get to your next class on time.If you're late, enter the class quietly through a rear or side door. If you're likely to be a few minutes late each time, speak to your lecturer.Be careful about scheduling too many classes back-to-back. You might find it hard to stay focused for several hours in a row.
• If you’re travelling outside Australia during the year, you might not be able to select on-campus classes in Allocate+. If you’re returning to Australia to attend on-campus classes, get in touch with us with the Timetabling Help form and we’ll update your activity options.