Official guides / Enrolment & course planning
Student support for department run exams
Monash University
Last checked: 25 Oct 2026 UTCWhat this page covers
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If you encounter issues during a department run exam, please refer to the information below to access support.
IT Issues
| 1. Take a screenshot of the error you are experiencing | 2. Raise a service request with eSolutions and contact IT Service Desk if available (Documentation required : Screenshot of the error for time stamping of issue) Note : If unable to submit , attach answers and email it to the Unit Coordinator/Assignee |
| Service Desk Australia Raise a service request and attach screenshot of the issue. Contact eSolutions Service Desk on +61 3 9903 2777 Option 2 Esolutions Service Desk is available Mon–Fri: 8am – 6pm ( AEST ) After hours - Email servicedesk@monash.edu | Service Desk Malaysia Raise a service request and attach screenshot of the issue Contact Malaysia Exams Support Hotline on +60 3 5514 5600 Exams Support Hotline is available Mon–Fri: 7:00am – 7:00pm (MST) After hours - Log issue via Exam Incidents Report form |
- Service Desk Australia Raise a service request and attach screenshot of the issue. Contact eSolutions Service Desk on +61 3 9903 2777 Option 2 Esolutions Service Desk is available Mon–Fri: 8am – 6pm ( AEST ) After hours - Email servicedesk@monash.edu Service Desk Malaysia Raise a service request and attach screenshot of the issue Contact Malaysia Exams Support Hotline on +60 3 5514 5600 Exams Support Hotline is available Mon–Fri: 7:00am – 7:00pm (MST) After hours - Log issue via Exam Incidents Report form
- Service Desk Australia Raise a service request and attach screenshot of the issue. Contact eSolutions Service Desk on +61 3 9903 2777 Option 2 Esolutions Service Desk is available Mon–Fri: 8am – 6pm ( AEST ) After hours - Email servicedesk@monash.edu Service Desk Malaysia Raise a service request and attach screenshot of the issue Contact Malaysia Exams Support Hotline on +60 3 5514 5600 Exams Support Hotline is available Mon–Fri: 7:00am – 7:00pm (MST) After hours - Log issue via Exam Incidents Report form
- Service Desk Australia Raise a service request and attach screenshot of the issue. Contact eSolutions Service Desk on +61 3 9903 2777 Option 2 Esolutions Service Desk is available Mon–Fri: 8am – 6pm ( AEST ) After hours - Email servicedesk@monash.edu Service Desk Malaysia Raise a service request and attach screenshot of the issue Contact Malaysia Exams Support Hotline on +60 3 5514 5600 Exams Support Hotline is available Mon–Fri: 7:00am – 7:00pm (MST) After hours - Log issue via Exam Incidents Report form
Error or omission in exam question
If you think you have found an error or omission in the assessment we strongly advise attempting the question first. If you cannot answer the question in its current form then please state any assumptions or corrections in your answer and keep working. Answer the question to the best of your ability.
If there was indeed an error in the question your attempt will be marked accordingly. Please note that your unit coordinator/lecturer will not be able to answer content related questions.
Student illness
If you are unable to submit your exam due to illness, you must apply for special consideration. Please refer to the following link for details on Special consideration for Scheduled final assessments