Student concerns and complaints

Student concerns and complaints

From the classroom to campus life, your experience matters. We're committed to creating a safe, respectful and positive environment for all students.

If something doesn’t feel right, we’re here to support you. Find out how you can raise a concern or lodge a complaint about your university experience.

• Student advocacy You can get confidential, independent advice from your student association to help you prepare a formal complaint or report a matter to the university.

Academic and administrative complaints

Report an issue related to faculty and admin services (e.g. teaching quality, assessment adjustments, fees and timetabling), or other University services (including data protection, admissions, library, accommodation, health services and Monash Connect).

Submit and resolve a complaint Get step-by-step guidance on raising a concern, resolving an issue locally, and making a formal complaint if needed. Learn where to start, what to do if the issue isn't resolved, and how to escalate it through the University's complaints process.

Assessment complaints Find out when you can request a correction to an assessment mark or grade, what types of marking and grading errors can be reviewed and the steps to submit a complaint. You'll also find information about re-marking, key deadlines, and more.

Feedback on your assessments Learn where to access feedback on your assessments and what feedback is available after results are released. Learn how to view your final assessment responses and request further feedback if needed.

Safety and wellbeing concerns

Report an incident, concerning behaviour or misconduct.

• Racism or religious vilification
• Gender-based violence
• Sexual harm
• Scams

• Seen or experienced other concerning behaviour?
• Anonymously report staff misconduct

Academic integrity concerns

Raise a concern about academic integrity or misconduct.

• Raise a concern about research integrity Where you believe a breach of the Australian code for responsible conduct of research has occurred.
• Report academic misconduct If you believe another student has committed a serious breach of academic integrity, let us know by emailing academicmisconduct@monash.edu