Official guides / Academic rules & policy
Policies and procedures for student complaints
Monash University
Last checked: 25 Oct 2026 UTCWhat this page covers
Page text
Text and tables taken from the official page, with collapsed sections opened, so it can be read and searched here. Images and forms are not copied, so open the original page when you need to apply or submit something.
To ensure complaints are handled properly and you know your rights, we have developed the following policies and procedures.
- Student Complaints Management Procedure (pdf)
- Student Complaints Policy (pdf)
- Student Complaints Procedure (pdf)
- University Student Ombudsman Policy (pdf)
- University Student Ombudsman Procedure (pdf)