Order a student letter

If you require a formal document from the University (for example, to verify your current enrolment, qualification, or graduation), you can buy an official University letter.

Research students

If you’re a research student, you can request a letter using the Research Enrolment Verification form, to confirm your current candidature and any research scholarship details.

Coursework students

Digital letters

Digital letters are cheaper than hard copies, have additional information, and arrive within minutes. A digital letter is an official Monash document and has a certified status when shared electronically through My eQuals – but not when printed or exported to PDF. You can buy digital copies of the following letters through our virtual assistant:

• Enrolment Verification (proof of current enrolment)
• Proof of Graduation
• Proof of Qualification.

To buy a digital letter, you’ll need to have an active Monash account, so you’ll still be able to buy digital letters up to one year after you’ve completed your course. After that time, you’ll only be able to buy hard copy letters (through WES).

Cost: $33 each

Order a digital copy through our virtual assistant

After you order your letter, you’ll get two emails: one with a receipt and one with a link to My eQuals (you’ll need to sign up to My eQuals to access your digital letter).

How to use My eQuals

Signing up to My eQuals

Current students

1. Sign up to My eQuals using your Monash email account (choose Monash as your institution).
2. Check your email for how to activate your account. If you don’t see the activation email, check your spam folder or click Can’t sign in?
3. Once your account is activated, log into My eQuals.

Link your account to your personal email

You’ll need to link your account to a personal email address so you can access your documents after you graduate.

To link your personal email:

1. Log into My eQuals.
2. Click on your name on the top-right corner of the screen.
3. Go to Account settings.
4. Under Email accounts:
5. Check your inbox for the verification email from My eQuals and select Verify.

1. Select Link another email.
2. Enter your personal email address.
3. Click Add.

Graduates and past students

1. Sign up to My eQuals using your personal email.
2. Check your email for how to activate your account. If you don’t see the activation email, check your spam folder or click Can’t sign in?
3. Once your account is activated, log into My eQuals.

You’ll also need to link your My eQuals account to Monash University to be able to access your digital documents:

1. Log into My eQuals.
2. At the top of the screen, select your name to see the drop-down menu.
3. Click Account settings.
4. Under Education provider accounts:

1. Click Link Account.
2. Select Monash University as the institution.
3. Click Continue.
4. Log into your Monash University account when prompted (this will link your account).

If you’re a past student, you can buy digital letters for up to 12 months after you’ve been course completed.

Sharing your digital documents

You can share your documents in My eQuals in a number of different ways:

• Option 1: Go to the Documents screen and click Share in the Actions column.
• Option 2: Open the document and click Share.
• Option 3: Create a learner profile in My eQuals, which includes your name, some details about you (including a photo, if you’d like) and the documents you want to share. Then share your profile. See this video for instructions.

Your privacy

For details on how My eQuals collects and handles your personal information, see the My eQuals HES Privacy Policy.

My eQuals troubleshooting

• If you can't log in because you've forgotten your details, you can recover your login through the My eQuals portal – just select Can’t sign in? on the login screen.If this isn’t the problem, there could be a few reasons why you’re not able to log into My eQuals.You need to sign into My eQuals with the personal (non-Monash) email address you provided in WES when you applied to graduate. You’ll receive an email a few weeks after your graduation round confirming the email address you need to use.You’ll only be able to log in and see your digital transcript if your My eQuals account uses the same personal email address you have in WES.Haven’t received the emailIf you're unsure what non-Monash email you provided, and you haven't received the email with your sign-up details, check your email spam folder. If it's not there, contact Monash Connect for help.Changed personal email addressIf you’ve changed your personal email address and now you can’t sign into My eQuals, get in touch with Monash Connect.
• Make sure you’ve verified your email address:New (or soon to be) graduatesIf you’ve signed into My eQuals and can’t see any documents, it could be because:Past studentsIf you’ve signed into My eQuals and can’t see any documents, it could be because:If you bought an academic record, you might not be able to see it because:Past students (who graduated before 2017)You can access your academic record (transcript) in My eQuals – for step-by-step instructions, see our academic records (transcripts) page.Other documents like your testamur and AHEGS are only available in hard copy.For instructions, see:

Hard copy letters

You can order a hard copy and pay through the Web Enrolment System (WES). Documents ordered through WES are sent by standard (non-express) post and aren't trackable.

You should normally receive your letter within five University working days, but allow 10 to 15 days if:

• the letter needs to show predicted completion or graduation dates
• your faculty needs to assess your application
• you attended or graduated before 1997.

You can check the progress of your order in WES. Cost: $45 each

Delivery overseas

For faster service, you can request delivery by courier. Contact Monash Connect for the exact fee, based on your location.

Courier fees are additional to the price of the letter and range between $31–$93. Hard copies may take three to five weeks to arrive.

Information included in student letters

Order and pay for a letter

If you have an encumbrance (with restricted access), you’ll need to get it removed before you can buy a letter. See how to remove an encumbrance.

• Proof of your current enrolment and equivalent full-time student load (EFTSL). This letter doesn’t include teaching dates. Check the sample below and if it doesn’t meet your needs, contact Monash Connect to discuss your options.SamplesOften required by:Order a digital copy in the virtual assistantOrder a hard copy in WES
• Confirmation that you have graduated from a Monash award courseSamplesOften required by:Order a digital copy in the virtual assistantOrder a hard copy in WES
• Confirmation that you have met the requirements of a Monash award courseSamplesOften required by:Order a digital copy in the virtual assistantOrder a hard copy in WES
• Confirmation on the cost of living in Australia as an international student; see Cost of livingSampleHard copy sample: Estimated Living Expenses (pdf, 0.17 mb)Often required by:How to orderContact Monash Connect
• Confirmation that you have faculty permission to underload your enrolmentSampleHard copy sample: Approved Underload Enrolment (pdf, 0.02 mb)Often required by:Order a hard copy in WES
• Provides proof of your current enrolment and student load (EFTSL) and confirms you’re in good standing with the UniversitySampleHard copy sample: Enrolment verification (good standing) (pdf, 0.02 mb)Often required by:How to orderContact Monash ConnectIf you’re a fifth-year student from the Monash School of Medicine, you need to contact your faculty for a Medical Intern Placement Number (MIPN) before you can order an Enrolment Verification (good standing) letter through Monash Connect.
• Provides your predicted completion dateSampleHard copy sample: Forecast Completion Date (pdf, 0.05 mb)Often required by:Order a hard copy in WES