Counselling Help Online

Students in Australia

If you're in Australia, you can contact a University counsellor using our Counselling Help Online form.

A counselling team member will respond to your message to Counselling Help Online, initially by phone contact, for you to get support as quickly as possible. If we're unable to contact you by phone, you'll receive an email response within 3 business days.

Counselling Help Online is useful if you're:

• not in a crisis, but you’re looking for help with a specific issue
• feeling a bit nervous about speaking with a counsellor (either in person or using Telehealth).

This service is only available if you're:

• currently residing within Australia
• currently enrolled at an Australian Monash University campus
• not a Monash College student.

Counselling Help Online does not provide documents to support applications for special consideration.

Counselling Help Online is unavailable until 9am, Monday 5 October 2026.

To arrange a counselling appointment, call the Counselling Service on (03) 9905 3020.

If you're in a crisis, contact one of the emergency services listed below.

Request Counselling Help Online (login)

Students outside Australia

Phone counselling

If you're not in Australia, you can access phone counselling 24/7 through the numbers below:

• Malaysia: 1800 818 356 (toll free)
• Italy: 800 791 847 (toll free)
• India: 000 8000 503 298 (toll free)
• China: 10 8003 610 233 (toll free)
• Indonesia: 001 8030 612 049 (toll free)
• Elsewhere outside Australia: +61 2 8295 2917

Counselling appointments in person

To book in to see a counsellor, see our counselling appointment page.

For immediate help

If you’re in a crisis, or you need immediate help, use the following services:

Mental health concerns: emergency and after-hours mental health services.

Medical help: after-hours medical services.

Personal safety and security: safety and security or sexual harm.