Official guides / Student support & services

About MoVA AI (Malaysia)

Official source

Monash University Malaysia

Last checked: 25 Oct 2026 UTC

What this page covers

What MoVA AI can do
Accuracy
Privacy information
We want your feedback

Page text

Text and tables taken from the official page, with collapsed sections opened, so it can be read and searched here. Images and forms are not copied, so open the original page when you need to apply or submit something.

In October 2026, we released a new version of MoVA in the Monash Study app and on the web for Malaysia-based students. The new version uses AI to generate answers using approved Monash University information sources, such as our Monash Malaysia student websites.

What MoVA AI can do

MoVA can answer a wide range of questions about your studies, including questions about enrolments, assessments, timetabling, results, problems accessing Monash systems, study support and more. If it can’t find an answer, MoVA can connect you with a real person through our messaging service.

Accuracy

Although MoVA has access to the most up-to-date information, it may still make mistakes. Before making important decisions (especially to do with enrolments, fees or deadlines), always refer to the official information sources provided.

Privacy information

To help MoVA provide the best possible answers, we retrieve data from your student record, such as your current enrolment status and your student type (international or domestic). This means that MoVA can provide answers that are specific to you.

Rest assured though, we take your privacy very seriously. Information and data you provide, or that we retrieve from your student record, is not collected or used by third parties for training. Even so, you should not type personal details into MoVA that could uniquely identify you (such as your name, address or phone number).

You’ll find more details in our terms of use.

We want your feedback

We would love to know what you think. If you want to leave feedback, just press the Submit feedback button on the MoVA AI main menu or follow the prompts after ending a messaging conversation.

Related questions

What is GPA at Monash?

All campuses

GPA is calculated on a 4.0 scale from your grades rather than your marks: High Distinction 4.0, Distinction 3.0, Credit 2.0, Pass 1.0, Near pass 0.7, Fail and Hurdle fail 0.3, Withdrawn fail 0.0. Some results, such as SFR and NE, are not counted. Your GPA is shown in WES and on your transcript. Malaysia also uses a Cumulative Grade Point Average (CGPA) with different values: High Distinction 4.0, Distinction 3.67, Credit 2.85, Pass 2.15, Near pass 1.7, Fail and Hurdle fail 1.15, Withdrawn fail 0.0. It is not on your academic record, so you request a CGPA letter.

How do I withdraw from a unit?

Australia: withdraw through WES while enrolment changes are open. Before the census date there is no fee and no record; after it, you keep the fee liability and the unit shows as a withdrawal. If you are on a student visa you have study load requirements to maintain: Monash's study load page says you can reduce your load only in compassionate or compelling circumstances, unless you are in your final year and will finish within the time on your CoE. Malaysia: after the census date a withdrawn unit shows as WD-LATE or WD-FAIL, and the date you withdraw can affect fee refunds and your academic record. The last day to withdraw without academic penalty is before the WD-LATE date ends; the dates are in Monash Malaysia's Principal Dates. With a Student Pass, going below 24 credit points a semester is an underload: it needs approval, it can never go below 18 credit points, and below 18 you have to apply for intermission.

How many hours can I work on a student visa?

The rules are each country's, not Monash's, and they are different. Australia: work rights for student visa holders are set by the Australian Government, and the cap has changed several times in recent years. Monash's page links to the current Department of Home Affairs conditions - always confirm the number there before relying on it. Malaysia: with a Student Pass you may work only during semester breaks or public holidays of more than seven days, and for no more than 20 hours a week, at restaurants, petrol kiosks, mini markets or hotels; the page lists jobs that are not allowed. Every job has to be approved by the Immigration Department: you apply through the International Student Pass office and must be there in person when the application is submitted.

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