Official guides / Student support & services

Reach out to us (Monash Malaysia)

Official source

Monash University Malaysia

Last checked: 25 Oct 2026 UTC

What this page covers

Monash Malaysia Connect
Feedback and complaint
COVID-19 Updates

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WE ARE HERE TO HELP YOU Reach out to us.

We are here for you. We're listening and we want to help. Things are changing, and we understand that you might have questions as you are adjusting to studying online.

And, don't worry, if you don't know who to contact, call us on our general line from 9am to 5pm (Malaysia time) and our friendly staff will help point you in the right direction.

Tel: +603 5514 6000

Monash Malaysia Connect

This interactive site is a one-stop student information and enquiry centre. More information on the support services available to you are also available in this site.

Feedback and complaint

We hope all our students have positive relationships with our staff and enjoy their experience at Monash University. If you're experiencing any issues while you're studying with us, we want to help resolve them.

COVID-19 Updates

In response to COVID-19, we're continuing to adapt our operations. View our latest COVID-19 updates for the Monash community.

Related questions

What is GPA at Monash?

All campuses

GPA is calculated on a 4.0 scale from your grades rather than your marks: High Distinction 4.0, Distinction 3.0, Credit 2.0, Pass 1.0, Near pass 0.7, Fail and Hurdle fail 0.3, Withdrawn fail 0.0. Some results, such as SFR and NE, are not counted. Your GPA is shown in WES and on your transcript. Malaysia also uses a Cumulative Grade Point Average (CGPA) with different values: High Distinction 4.0, Distinction 3.67, Credit 2.85, Pass 2.15, Near pass 1.7, Fail and Hurdle fail 1.15, Withdrawn fail 0.0. It is not on your academic record, so you request a CGPA letter.

How do I withdraw from a unit?

Australia: withdraw through WES while enrolment changes are open. Before the census date there is no fee and no record; after it, you keep the fee liability and the unit shows as a withdrawal. If you are on a student visa you have study load requirements to maintain: Monash's study load page says you can reduce your load only in compassionate or compelling circumstances, unless you are in your final year and will finish within the time on your CoE. Malaysia: after the census date a withdrawn unit shows as WD-LATE or WD-FAIL, and the date you withdraw can affect fee refunds and your academic record. The last day to withdraw without academic penalty is before the WD-LATE date ends; the dates are in Monash Malaysia's Principal Dates. With a Student Pass, going below 24 credit points a semester is an underload: it needs approval, it can never go below 18 credit points, and below 18 you have to apply for intermission.

How many hours can I work on a student visa?

The rules are each country's, not Monash's, and they are different. Australia: work rights for student visa holders are set by the Australian Government, and the cap has changed several times in recent years. Monash's page links to the current Department of Home Affairs conditions - always confirm the number there before relying on it. Malaysia: with a Student Pass you may work only during semester breaks or public holidays of more than seven days, and for no more than 20 hours a week, at restaurants, petrol kiosks, mini markets or hotels; the page lists jobs that are not allowed. Every job has to be approved by the Immigration Department: you apply through the International Student Pass office and must be there in person when the application is submitted.

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