General Support (Monash Malaysia)

Wireless Network

The Monash wireless network is part of a multi‐university network known as eduroam.

Widely available in most university campuses across Malaysia, Australia and New Zealand, eduroam is also used in the US, Canada, Europe and parts of the Asia-Pacific. Once you're set up with eduroam, you'll be able to connect at all participating universities without having to reconfigure your device.

The eduroam wireless network is available to all staff and students, as well as our guests from participating institutions.

If you are previously connected to Monash-Malaysia, forget this network before proceeding. Failing to do so, may cause unstable Internet connection when your device switches between networks.

How to connect to eduroam

If you were previously connected to eduroam, you'll need to select it in your wi-fi settings and choose Forget network before following the steps below.

1. From your Wi-Fi settings, select the network name eduroam
2. Enter your Monash email address as your username
3. Enter your Monash account password and connect.
4. If you’re asked for:

• Staff example: <email> @monash.edu
• Student example: <email> @student.monash.edu

• EAP method (if prompted): PEAP
• Phase 2 authentication (if prompted): MSCHAPv2
• CA certificate: Trust on first use (TOFU)
• Anonymous identity: Must enter Monash email address
• Domain: monash.edu

Need more help connecting?

Take a look at our instructions for:

• Connect to eduroam Wi-Fi on Windows
• Connect to eduroam Wi-Fi on macOS
• Connect to eduroam Wi-Fi on Linux
• Connect to eduroam Wi-Fi on Android
• Connect to eduroam Wi-Fi on iPhone and iPad

On-campus

Monash Malaysia laptop devices will automatically connect to a dedicated 'Monash-Asset' Wi-Fi channel (SSID), which will not require authentication via the Wi-Fi landing page. This service is available at all Malaysia campuses, including Clinical School Johor Bharu and Segamat/SEACO, and it offers the same network connectivity experience from the wired to the wireless environment when using Monash Malaysia laptop devices . It allows for staff to work from anywhere within the campus.

However, personal mobile computing devices will continue to connect into eduroam Wi-Fi channel (SSID). Important note, please ensure to disconnect from any private VPN before connecting to eduroam.

Campus Events

‘Monash-Events’ Wi-Fi channel (SSID) is available to visitors during events. This service is available at all Malaysia campuses, including Clinical School Johor Bahru and Segamat/SEACO. Login credentials, consisting of a “Username” and “Password”, are required to connect to the ‘Monash-Events’ network. Event organisers can request for login credentials via MUM IT Service Request Portal.

Do we need to provide guide to access via Macbook (MacOS)?

• Connect to Monash-Events Wi-Fi on Windows
• Connect to Monash-Events Wi-Fi on iOS
• Connect to Monash-Events Wi-Fi on Android

Support

MacBook users with hardware that is manufactured before the year 2018 may face limited connectivity in certain areas across campus due to the hardware limitation imposed by the manufacturer.

Submit a Report Fault ticket for assistance if you have difficulty connecting to the wireless network.

Webdrive

WebDrive is a web-accessible file storage system and is accessible either when you are on-campus or off-campus. The web address is https://webdrive.monash.edu.my. To access WebDrive, all you need is:

1. Your Network account username & password
2. Internet connection
3. Web browser (i.e: Internet Explorer, Mozilla, Safari, Chrome, Opera, etc)

Useful reference

Below is a useful guide for your reference.

1. Monash Webdrive: Download document (pdf, 406kb)

Internet Explorer Quick Fix

Should you have an inappropriate login page at Internet Explorer browser, please follow the steps below;

1. Close all Internet Explorer windows. Select the Tools button, and then select Internet options.
2. Select the Advanced tab, and then select Reset.
3. In the Reset Internet Explorer Settings dialog box, check Delete personal settings checkbox and select Reset. ** Resetting Internet Explorer isn't reversible, and all previous settings are lost after reset.
4. When Internet Explorer finishes applying default settings, select Close, and then select OK.

Or you may use another browser (eg: Chrome, Firefox, Safari).

Submit a Report Fault ticket for assistance if you have difficulty accessing the Webdrive.

Purchase of Personal IT Devices by Staff and Students

Purchase of personal IT devices is now available through Monash University Malaysia's corporate vendor. Kindly refer to the Purchase of Personal IT Devices by Staff and Students Guidelines. Click the image below to view the DELL or HP's product.

DELL Products

Student Purchase Program (Student, Parents and Education staff)

Choose Registered Member and enter your Monash email to redeem the voucher.

Alternatively, Monash staff can click Corporate Employee Purchase Program (External Employee Purchase Program) to validate and receive your exclusive voucher code.

HP Products

Exclusive Student Store

The student store is specially dedicated to all staff/members of school institutions, teachers & students.

Click Join For Free and select Monash domain, either Monash University (@student.monash.edu) for students or Monash University (@monash.edu) for staff.

Work from Home Tips

The COVID-19 pandemic and Movement Control Order (MCO) have changed the dynamics of our daily routines. The demand for fast internet has surged exponentially as most people will be at home coping with learning and working. Here are some recommendations and tips on working or learning via your home internet connection. Your Device

• Recommended device specification as per Monash Malaysia BYOD minimum specification.
• Update your wireless adapter regularly. Follow this link if you don’t know how to do it.

Internet Connection

• It is recommended to use the latest type of wireless router (AC wireless router). It provides two types of wireless connection
• It is best to use wired connection. Connect your notebook using internet cables to the router.
• Minimize or refrain from using any streaming TV/video services (ie Netflix, HyppTv, Android TV, Apple TV) from any devices (mobile devices, android box, TV) while you are working/learning. Most of your internet connection bandwidth will be consumed as streaming service uses very high bandwidth.
• Number of devices connected to your home internet will also influence your connection speed to the internet. Given that you have a definite number of internet speeds based on the internet package that you’ve subscribed to, the lesser the number of devices connected, the better your internet connection would be.

• 5 GHz band (recommended)
• 2.4 Ghz band

• Best use if you are sitting near to the router (the device at your home that have antennas)
• More available channels, so less radio wave interference with neighbor’s routers

• Best use if you are sitting further from the router
• Limited number of channels, prone to radio wave interference, may work slower.

Security

• Ensure your device is protected with an antivirus software. It is important that your antivirus is updated regularly.
• Update your Windows/MacOS/Linux regularly.

Self Service Password Reset

• Monash IT Account - Register yourself to the Self Service Password Reset. The service will reset and send you the new password via mobile phone immediately. This is useful when you forget your password and eliminate the need to call ITS Service Desk. Complete the registration here.
• Network Password Reset - click here for self reset.

VPN Access

About VPN

Virtual Private Network (a.k.a VPN), is an encrypted connection over the Internet that provides privacy and security to Monash staff. This is done by partially converting the user’s internet connection to be part of Monash University Malaysia’s networks.

VPN Services

GlobalProtect VPN is offered to Monash staff to access Monash University Malaysia (MUM) on-premises resources securely.

• GlobalProtect user guide, click here.
• GlobalProtect installation guide for BYOD, click here

Monash VPN User’s will be required to authenticate their VPN connection with their assigned Network ID and complete a 2-factor authentication (2FA) challenge to be connected to the VPN for a duration of 10 hours per session.

The services provided on these VPN connections are on a “need to access” basis and to gain access to any on-premise resource/s, User are required to submit an IT Services Requisition (ITR) which is subject to approval from respective Head of School/Departments (HOS/HOD).