M-Pass (Monash Malaysia)

Terms and conditions: M-Pass card

Definition

M-Pass card

Your official Monash University identification card is called M-Pass. Your M-Pass card will contain your photo, name, student / staff/ visitor number and a barcode. Reference to M-Pass within these terms and conditions refers to your ID card.

Term and conditions

1. By using your M-Pass you agree to these terms and conditions:

• For Student and Staff M-Pass, if we notify you of any changes to the terms and conditions, you will be deemed to have accepted these changes by continuing to use your M-Pass card after being notified.
• For Visitor M-Pass, you acknowledge that the latest terms and conditions as at the time of your use of the M-Pass apply, and that it is your responsibility to check the M-Pass website for any changes to the terms and conditions.

2-3. Summary of M-Pass: Identity card

2. The M-Pass card is your official Monash University Malaysia identification. Your card must be carried at all times within the University, and shown or surrendered on demand to authorised University Officers. Your M-Pass remains the property of the University and is not transferable. You are responsible for all use of the M-Pass

3. Your M-Pass card is not to be loaned to/used by anyone other than yourself as the authorised user of the card.

You can use your M-Pass card to:

• identify yourself on campus and at exams
• borrow printed materials from the library
• access secure buildings and campus areas
• print and copy from printers (printers for students are available in Library, IT Service Desk or student computer labs)

There are four types of M-Pass:

• Student
• Staff
• Visitor
• Library Member

M-Pass is valid for a limited duration:

• Students: Your M-Pass is valid for the duration of your course and the expiry date is printed on the card.
• Staff: Your M-Pass is only valid for the duration of your employment with the University.
• Visitors/Library Members: If you have a specific membership with the University, your M-Pass will expire at the same time as your membership.

3.1 Student M-Pass

To access student M-Pass, you must be enrolled at Monash University with a valid Monash email address.

3.1.1 New students

Please visit Student Services to obtain your M-Pass card from Orientation Week to Week 2 after you have successfully completed your course and unit enrolment with your school.

3.1.2 Expired cards

Your M-Pass is valid for the duration of your course and the expiry date is printed on the card.

3.2 Staff M-Pass

To access a staff M-Pass, you must be a current employee of the University and have a valid staff ID number.

You will get an M-Pass card as part of the induction process. You will need to visit the Human Resources Unit for the M-Pass card to be created for you.

3.3 Visitor M-Pass

To access a visitor M-Pass, you must have a formal affiliation with the University and have a valid visitor ID number.

You will need to visit the Human Resources Unit for the M-Pass card to be created for you.

4. Printing and photocopying services

4. Students can add/load printing credit to their M-Pass using cash at the existing printing kiosks. Students can then use their M-Pass to print or photocopy in the library, IT Service Desk and student computer labs.

5-7. Credits

5. We may add printing credits to your M-Pass account. For example, if you are allocated a print allowance by the school.

6. Credits are allocated, and remain in your M-Pass account, at our discretion – we may cancel credits at any time and without notice.

7. For credits that we have added to your account regardless of how they are used, cancelled, withdrawn or expired, no refunds will be given.

8-9. Security and damaged, lost or stolen cards

8. Keep your M-Pass safe and secure at all times – you should treat your M-Pass as you would treat cash. You must not allow others to borrow or use your M-Pass.

9. You are responsible for all use of your M-Pass card which occurs before you report the loss of your M-Pass. If either your M-Pass card has been lost or stolen or you believe the security of your M-Pass card or account has been compromised,

For students:

• Report to Student Services or Security Unit on your lost or stolen card.
• Student Services or Security Unit will inform the Library within the same working day (to ensure that books are not borrowed in your name.)
• Complete the M-Pass Student ID card request form and hand over to the (Student Services or Security) Officer for acknowledgement.
• Submit the M-Pass Student ID card request form to Finance together with your payment for a replacement card.
• You may collect your replacement card at Student Services counter after 2pm on the following working day.

For Staff:

• Please report to Human Resources Unit on your lost or stolen card and request for a replacement card.

For Library Member:

• Please report the loss to Information Services Counter, Library and request for a replacement card.

10-13. Your use of M-Pass

10. M-Pass cards remain the property of Monash University. We can inspect, lock or take possession of your M-Pass card at any time, without notice. You can only use your card with Monash University card readers and you must comply with all laws and regulations applicable to using your M-Pass. You must:

• not punch a hole in the card, as this will damage the internal antenna within the card
• take care of your M-Pass card, and avoid damaging it
• not misuse, alter, tamper with or deface your M-Pass card.

11. You must not use your M-Pass if it is damaged or faulty. Please notify Student Services Unit (students) or Human Resources Unit (staff and visitors) as soon as possible if there is a problem with your card.

12. You must not sell, or offer to sell, your M-Pass card or access to your M-Pass account. You must not provide your M-Pass card or access to your M-Pass account to another person for any reason.

13. You must not attempt to discover, access or modify any software or data contained on the M-Pass card or other software or data that is part of the M-Pass system.

14. Privacy

14. Your personal information is handled in accordance with the requirements of the Malaysian Personal Data Protection Act 2010. For information about the handling of your personal information please refer to the Personal Data Protection Notice for Monash University Malaysia: staff, students and visitors.

15-16. Cancellation

15. Your M-Pass card can be cancelled at any time if we reasonably believe you have not complied with these terms and conditions or that your card has been compromised or is being used for wrongful or criminal purposes.

16. Access can be removed from your M-Pass at any time within the University’s discretion.

17. Contacting us

17. Our contact details and locations are as follows:

Campus Security Level 1 Building 2 +603 5514 6065 mum.security.unit@monash.edu

Student Services Level 2 Building 2 +603 5514 5880 malaysia-studentservices@monash.edu

Human Resources Level 3 Building 2 +603 5514 4475 mum-hr.servicedesk@monash.edu

Information Technology Services Level 3 Building 9 +603 5514 6200 servicedesk.my@monash.edu

Library and Learning Commons Level 1 Building 7 +603 55145617 library_feedback@monash.edu