Medical appointments

You can book a medical appointment with a general practitioner (GP) at our University Health Services (UHS) clinics at Caulfield, Clayton or Peninsula campuses for any of your health issues or concerns.

If you’re at home and unwell, you can call our triage nurses for advice from Mon–Fri, 9am–5pm.

• Caulfield Phone: (03) 9903 1177
• Clayton Phone: (03) 9905 3175
• Peninsula Phone: (03) 9904 4615

Make an appointment

Caulfield

Building B, Level 1, Room 146A Hours: Mon–Fri, 9am – 5pm Phone: (03) 9903 1177

Book appointment at Caulfield

Clayton

21 Chancellors Walk, Ground Floor Hours: Mon–Fri, 9am – 5pm Phone: (03) 9905 3175

Book appointment at Clayton

Peninsula

Building U, Level 1, Room U1.39 Hours: Mon–Fri, 9am – 5pm Phone: (03) 9904 4615

Book appointment at Peninsula

Cost

Medibank, ahm and nib OSHC policy holders

Due to the cybersecurity incident impacting ahm, nib and Medibank OSHC policy holders, if you’re a patient with ahm, nib or Medibank OSHC cover, you’ll need to pay for your consultation on the day. You can submit a claim directly to your insurance company afterwards.

We’re working to enable direct billing again as soon as possible.

All accounts must be paid the same day as your appointment.

Vaccinations and procedures

We keep our fees low for the Monash Community, but you might be charged an additional fee for procedures, dressings and vaccinations – we’ll discuss this with you beforehand.

You may have to pay a private fee for your doctor’s appointment if you’re having a procedure, but you can claim a refund from Medicare afterwards.

Students

Families of students

We charge a discounted fee for family members of students, but you’ll need to pay for vaccines, medicines and if you have a procedure.

Visitors

Visitors are privately billed. If you have any vaccines or a procedure, this will be in addition to the doctors fees.

Cancellation policy

If you can’t make your GP appointment, make sure you cancel early so someone else can get the care they need.

If you're a student (or family member) and you miss an appointment, or cancel less than 1 hour before your scheduled time, a $45 Fail to Attend fee will apply. Cancelling early means another student can get seen sooner – you can cancel anytime online or by phone.

This policy applies to GP appointments for students and their families only. Fail To Attend fees for visitors remain unchanged at $60.

Thank you for helping us keep GP appointments available for everyone who needs them.

Appointment types

Telehealth appointments

A Telehealth appointment is an appointment with a doctor that’s done through phone or video call.

If you’re a new patient, or you haven't visited one of our UHS clinics for a face-to-face appointment in the last 12 months, you’ll need to come into the clinic for a face-to-face appointment (you won’t be able to book a Telehealth appointment).

Face-to-face appointments

We recommend you continue to visit our UHS clinics for regular health checks and routine follow-up appointments that can't be provided through Telehealth. Appointments requiring in-person attendance include:

• clinical placement
• childhood vaccinations
• antenatal care
• wound care
• cervical screening
• blood pressure checks
• pathology tests.

If you're coming in, you'll need your:

• Monash ID card
• Medicare, OSHC, or Health Care Card
• IHI number (for non-Medicare cardholders).

Registration forms

You’ll need to complete a registration form before your first visit.

You can either:

• register online through HotDoc:
• print and fill out the patient registration form (pdf, 0.93 mb) – make sure you bring it with you on your first visit.

• Caulfield
• Clayton
• Peninsula

Non-Medicare cardholders

All non-Medicare cardholders will need to have an IHI number to receive electronic prescriptions. This means that if you see a doctor for a Telehealth appointment, they can send your script to you electronically (usually through SMS).

• If you’ve seen a doctor at a UHS clinic in the past, email health.clayton@monash with your IHI number so that we can update your record.Make sure you include IHI number update in the subject line of the email. In the body of the email, you need to provide your:
• If you registered your overseas COVID-19 vaccine on the Australian Immunisation Register (AIR), you’ll have an IHI Number. To find it:
• If you don’t have an IHI Number, you can get one by creating a myGov account. Take a look at how to get an IHI for more information.

Privacy

To find out more about how your personal information is handled and protected, check the

UHS Data Protection and Privacy Collection Statement (pdf, 0.14 mb)

.

Other services

• Counselling appointments Make an appointment with a counsellor, either face-to-face or by video or phone in a Telehealth consultation.
• Medical services Find out about the other services offered by the UHS medical team.

Contacts

If you need more help, or you have any queries, see:

• Emergency and after-hours medical contacts
• Questions and feedback