Digital documents

Digital documents are available to Monash students through My eQuals, a secure and trusted provider of certified digital documents.

My eQuals is used by universities throughout Australia and New Zealand. It allows you to securely share your documents online with anyone, including employers and other universities.

Documents available in digital format

Current students

You can buy the following documents in digital format:

• selected student letters
• a copy of your academic record (transcript).

Graduates

When you graduate, you’ll be awarded digital graduation documents as well as a hard copy award certificate (testamur). Your free certified digital copies last forever and you'll be able to provide these instantly for employment or study applications.

For more information, see graduation documents.

Past students

You can buy the following documents in digital format:

• if you completed your course less than 12 months ago, selected student letters (you need an active Monash account, so after that time, you’ll only be able to buy hard copy letters).
• a copy of your academic record (transcript).

My eQuals

How secure are digital documents?

Instant, secure and environmentally friendly, My eQuals protects your credentials, guaranteeing the integrity and authenticity of your digital documents.

The underlying systems have been independently tested by security experts to ensure documents are authentic, tamper-evident and legally valid when viewed online. All documents have digital signatures that meet the legal requirements of certified digital documents in countries around the world.

See how to verify the authenticity of your digital documents.

These security features can't be guaranteed if you choose to print the digital documents, but you can still buy official, certified hard copies.

How to use My eQuals

Signing up to My eQuals

Current students

1. Sign up to My eQuals using your Monash email account (choose Monash as your institution).
2. Check your email for how to activate your account. If you don’t see the activation email, check your spam folder or click Can’t sign in?
3. Once your account is activated, log into My eQuals.

Link your account to your personal email

You’ll need to link your account to a personal email address so you can access your documents after you graduate.

To link your personal email:

1. Log into My eQuals.
2. Click on your name on the top-right corner of the screen.
3. Go to Account settings.
4. Under Email accounts:
5. Check your inbox for the verification email from My eQuals and select Verify.

1. Select Link another email.
2. Enter your personal email address.
3. Click Add.

Graduates and past students

1. Sign up to My eQuals using your personal email.
2. Check your email for how to activate your account. If you don’t see the activation email, check your spam folder or click Can’t sign in?
3. Once your account is activated, log into My eQuals.

You’ll also need to link your My eQuals account to Monash University to be able to access your digital documents:

1. Log into My eQuals.
2. At the top of the screen, select your name to see the drop-down menu.
3. Click Account settings.
4. Under Education provider accounts:

1. Click Link Account.
2. Select Monash University as the institution.
3. Click Continue.
4. Log into your Monash University account when prompted (this will link your account).

If you’re a past student, you can buy digital letters for up to 12 months after you’ve been course completed.

Sharing your digital documents

You can share your documents in My eQuals in a number of different ways:

• Option 1: Go to the Documents screen and click Share in the Actions column.
• Option 2: Open the document and click Share.
• Option 3: Create a learner profile in My eQuals, which includes your name, some details about you (including a photo, if you’d like) and the documents you want to share. Then share your profile. See this video for instructions.

Your privacy

For details on how My eQuals collects and handles your personal information, see the My eQuals HES Privacy Policy.

My eQuals troubleshooting

• If you can't log in because you've forgotten your details, you can recover your login through the My eQuals portal – just select Can’t sign in? on the login screen.If this isn’t the problem, there could be a few reasons why you’re not able to log into My eQuals.You need to sign into My eQuals with the personal (non-Monash) email address you provided in WES when you applied to graduate. You’ll receive an email a few weeks after your graduation round confirming the email address you need to use.You’ll only be able to log in and see your digital transcript if your My eQuals account uses the same personal email address you have in WES.Haven’t received the emailIf you're unsure what non-Monash email you provided, and you haven't received the email with your sign-up details, check your email spam folder. If it's not there, contact Monash Connect for help.Changed personal email addressIf you’ve changed your personal email address and now you can’t sign into My eQuals, get in touch with Monash Connect.
• Make sure you’ve verified your email address:New (or soon to be) graduatesIf you’ve signed into My eQuals and can’t see any documents, it could be because:Past studentsIf you’ve signed into My eQuals and can’t see any documents, it could be because:If you bought an academic record, you might not be able to see it because:Past students (who graduated before 2017)You can access your academic record (transcript) in My eQuals – for step-by-step instructions, see our academic records (transcripts) page.Other documents like your testamur and AHEGS are only available in hard copy.For instructions, see: