Troubleshooting in WES

Common problems

If you’re experiencing problems in the Web Enrolment System (WES), you may find the help you need below.

• WES issues a transaction number for each successful change to your student record. You can view the number in WES, and in your student email.You won't get a transaction number if:Action:If any of these occur, simply update your record again. And make sure you click SUBMIT.If you click SUBMIT without making any changes to your record, WES will:You can log into WES at any time to check the status of your student record.
• Your faculty has specific requirements for your course, or you need course advice. Action: Request course advice.You have unpaid fees or fines and so we've blocked your access. Action: Pay your fees to regain access to the system.
• WES may be read-only because:Action: Message Monash Connect.
• You may not be able to add or withdraw from a unit because:Action: If you need help, submit an Enrolment Amendment Form.
• Not all units are available for enrolment in WES (e.g. research and exchange units). Action: Your faculty doesn't allow online enrolment for this unit. Submit an Enrolment Amendment Form.Forced location. Action: You can enrol in units only at the campus specified.Unit not offered. Action: Monash does not offer the unit in that semester.Unit code or name possibly changed. Action: Check the Handbook for current unit information.
• No links in Action column.You may not be able to delete or withdraw from a unit because:Action:
• Some faculties pre-enrol students into core units. If your faculty has pre-enrolled you into one or more units, the units will show as Unconfirmed in WES.Action: To accept your pre-enrolment:Once you submit the enrolment successfully, WES will provide you with a transaction number on the screen and by email to your student account. The unit attempt status will also change to Enrolled. If you don't get a transaction number, that means you haven't confirmed your enrolment.

Got an error message in WES?

WES will stop you enrolling in a unit if it looks like you haven’t met all of your faculty’s course and unit requirements.

If you get an error message:

1. write it down or take a screenshot
2. delete the unit from the enrolment form
3. click SUBMIT ENROLMENT
4. make sure you get a transaction number.

Next you should check that you meet all of your course and unit requirements – you’ll find these in the Handbook.

If you don’t meet the requirements, you need to choose some other unit/s. You may want to get course advice.

If you do meet the requirements, complete your enrolment for all your other units. Then message us through MoVA for help with any unit/s that gave an error message.

• You haven't enrolled in the required number of credit points. You'll need to add more units before WES will let you submit.Action:
• You can only enrol in a set number of credit points. Your faculty sets this limit.
• The error message describes what the rule error is, for example:
• If you get a database or system error message when trying to enrol, submit an enquiry through our virtual assistant – make sure you include the details of the error message and attach a screenshot.

Didn't find what you need?

Submit an enquiry through MoVA explaining what you’re trying to do in WES and your issue. Be sure to attach screenshots so we can see exactly what’s happening. You can also submit an enquiry if you run into trouble during re-enrolment – we'll sort it out for you. Remember, if you re-enrol late, you’ll owe a late fee.

You’ll also find helpful tips in the WES overview.