Security services

For students and staff

Making sure you always feel safe is our top priority. That’s why we have a number of initiatives in place to make sure you’re safe at our campuses.

There’s an emergency number you can call if you ever need to, along with emergency help points at every campus so you can reach us if you don’t have a phone. We have a general security number too, where you can get advice, make a report or ask for a security escort.

For an overview of our services, take a look at our safety and security video.

Learn how to identify a scam

Scammers succeed because they make the information look real – that’s why anyone can be a victim of a scam. For all the details on how to identify a scam and minimise your risk, check out our scams page.

Campus security offices

We’ve got security offices on all our campuses so you can get help when you need it. Drop by or call us at any time, day or night, seven days a week.

Caulfield

Location: Ground floor, Building T (multi-level car park, south-side main entry)

• Caulfield campus map
• Caulfield campus home page

Clayton

Location: Ground floor, Building 6, 29 Ancora Imparo Way

• Clayton campus map
• Clayton campus home page

Parkville

Location: Scott Building

• Parkville campus map
• Parkville campus home page

Peninsula

Location: Level 1, Administration Building C

• Peninsula campus map
• Peninsula campus home page

Security bus

Separate security buses run on the Caulfield and Clayton campuses, leaving about every 30 minutes from 5.30pm to 12.30am, seven nights a week. The buses don't run on University holidays. (This is a different service to the inter-campus shuttle bus.)

Our live bus tracker shows the current location of the security buses (see below). You can use our maps to find the bus routes and pick-up points (bus stops) – a mobile version of the pick-up point map is also available on the Monash bSafe app.

Clayton security bus

Clayton bus live tracker

Clayton security bus route (pdf, 1.21 mb)

Caulfield security bus

Caulfield bus live tracker

Caulfield security bus route (pdf, 0.56 mb)

Help points

There are emergency help points (phones and intercoms) at every campus – just press the button or pick up the phone to talk to Security:

Caulfield help points

Clayton help points

Parkville help points

Peninsula help points

Security monitoring

For your safety, our control room staff monitor security cameras, electronic access points, and intruder and emergency alarms on all our campuses.

The security cameras record images and recognise vehicle licence plate numbers, helping us prevent incidents and respond quickly.

Security patrols

Twenty-four hours a day, seven days a week, our security officers patrol campuses on foot and in cars to make sure your environment is safe and secure.

All security vehicles contain first aid kits and defibrillators that enable us to rapidly respond to a medical or cardiac emergency.

Safety escorts

If you want a security officer to walk with you anywhere on campus, call the general security number (03 9902 7777) to arrange a safety escort.

More on security

Organise security services

Do you need to organise a security presence on campus, such as for a one-off or recurring event or activity? Uniformed security guards and crowd controllers must be organised through Security Services.

To arrange security staffing, email security@monash.edu with your University cost centre and fund.

Access requests

Under our Access Control Procedure (pdf), approvals for access (and the issue of associated credentials, passes or keys) are coordinated through the relevant Access Coordinator for each University location. Generally, your Access Coordinator is the head of your unit or department.

Access coordinators can lodge a recommendation for access, or a request for changes to access, to security@monash.edu.

Surveillance devices on campus

To ensure public safety, fixed and mobile surveillance devices operate 24/7 throughout the University’s campuses, including within the buildings and grounds. These include fixed CCTV cameras, number-plate recognition cameras, mobile CCTV vehicle patrols, and body-worn cameras that are worn by our security officers.

The installation and use of surveillance devices on our campuses occurs in accordance with the Surveillance Devices Act 1999 (Vic) and the University’s Surveillance Devices Procedure (pdf). Captured data is managed in accordance with the Data Protection and Privacy Procedure (pdf, 0.28 mb) and relevant Data Protection and Privacy Collection Statements.

Personal safety

We’ve put together some tips on keeping safe –- take a look at our personal safety page.

M-Pass

You can use your M-Pass to identify yourself, access secure buildings, borrow books and other materials from the library, and pay for printing and photocopying. Check our M-Pass page for information on how to get an M-Pass, or replace a lost or stolen M-Pass.

Contacts

Emergencies on campus

Call 03 9905 3333 (or dial 333 from a Monash phone) at any time. Visit our emergency procedures site to find out what to do in an emergency.

Emergencies off campus

Call 000 (police, ambulance, fire) at any time

Safety escorts (24/7)

Call 03 9902 7777 at any time

General safety enquiries

Call 03 9902 7777 at any time for general safety enquiries or to report something suspicious

Safer Community Unit

Call 03 9905 1599 Email safercommunity@monash.edu Monday to Friday, 9am to 5pm

Australian students and staff on Monash overseas travel

Call +61 2 9312 5191 at any time, or check our complete list of emergency contacts.

General enquiries

If you have a general enquiry about something that’s not urgent, contact us on +61 3 9902 7777 or by email security@monash.edu.

We won’t be able to help with parking or traffic matters – instead, you’ll need to contact buildings.property@monash.edu.

Related links

• Emergency procedures site
• Community Safety and Security Policy (pdf)
• Access Control Procedure (pdf)
• Safety and Security Incident Reporting Procedure (pdf)
• Surveillance Devices Procedure (pdf)