Official guides / Enrolment & course planning
IT Issues
Monash University
Last checked: 25 Oct 2026 UTCPage text
Text and tables taken from the official page, with collapsed sections opened, so it can be read and searched here. Images and forms are not copied, so open the original page when you need to apply or submit something.
| 1. Take a screenshot of the error you are experiencing | 2. Raise a service request with eSolutions and contact IT Service Desk if available (Documentation required : Screenshot of the error for time stamping of issue) Note : If unable to submit , attach answers and email it to the Unit Coordinator/Assignee |
| Service Desk Australia Raise a service request and attach screenshot of the issue. Contact eSolutions Service Desk on +61 3 9903 2777 Option 2 Esolutions Service Desk is available Mon–Fri: 8am – 6pm ( AEST ) After hours - Email servicedesk@monash.edu | Service Desk Malaysia Raise a service request and attach screenshot of the issue Contact Malaysia Exams Support Hotline on +60 3 5514 5600 Exams Support Hotline is available Mon–Fri: 7:00am – 7:00pm (MST) After hours - Log issue via Exam Incidents Report form |
- Service Desk Australia Raise a service request and attach screenshot of the issue. Contact eSolutions Service Desk on +61 3 9903 2777 Option 2 Esolutions Service Desk is available Mon–Fri: 8am – 6pm ( AEST ) After hours - Email servicedesk@monash.edu Service Desk Malaysia Raise a service request and attach screenshot of the issue Contact Malaysia Exams Support Hotline on +60 3 5514 5600 Exams Support Hotline is available Mon–Fri: 7:00am – 7:00pm (MST) After hours - Log issue via Exam Incidents Report form
- Service Desk Australia Raise a service request and attach screenshot of the issue. Contact eSolutions Service Desk on +61 3 9903 2777 Option 2 Esolutions Service Desk is available Mon–Fri: 8am – 6pm ( AEST ) After hours - Email servicedesk@monash.edu Service Desk Malaysia Raise a service request and attach screenshot of the issue Contact Malaysia Exams Support Hotline on +60 3 5514 5600 Exams Support Hotline is available Mon–Fri: 7:00am – 7:00pm (MST) After hours - Log issue via Exam Incidents Report form
- Service Desk Australia Raise a service request and attach screenshot of the issue. Contact eSolutions Service Desk on +61 3 9903 2777 Option 2 Esolutions Service Desk is available Mon–Fri: 8am – 6pm ( AEST ) After hours - Email servicedesk@monash.edu Service Desk Malaysia Raise a service request and attach screenshot of the issue Contact Malaysia Exams Support Hotline on +60 3 5514 5600 Exams Support Hotline is available Mon–Fri: 7:00am – 7:00pm (MST) After hours - Log issue via Exam Incidents Report form